June 16th, 2025

Product Update

Product update: WhatsApp

We’re excited to introduce a powerful new addition to the User.com platform – seamless integration with WhatsApp Business, now enabling automated messaging campaigns and template management directly within your workspace.


What’s New:

WhatsApp Business Integration:

Our newest update allows you to connect your WhatsApp Business account with User.com, opening up new possibilities for direct, personalised communication with your customers via one of the world’s most popular messaging platforms.

Message Templates Made Easy:

Easily create, manage, and edit WhatsApp message templates directly within the User.com interface. Whether it’s promotional content, reminders, or customer service updates – your communication is now structured, compliant, and ready to scale.

Marketing Campaigns via WhatsApp:

Launch targeted WhatsApp campaigns with just a few clicks. Combine the precision of User.com’s segmentation with the immediacy of WhatsApp to reach your audience with highly relevant content, delivered straight to their phones.

Customer-Centric Engagement:

Harness WhatsApp’s high open and engagement rates to build stronger relationships. Send timely updates, special offers, or interactive messages that align perfectly with your customer journey.


More to Come:

We’re continuously working on extending the functionality of our WhatsApp integration. Look out for future updates including 1 on 1 inbox messaging, analytics enhancements, and even advanced automated conversational flows.


Get Started Today:

To begin using the WhatsApp Business integration, head to the Setup & Integrations tab in your User.com navigation bar. From there, you can easily connect your account and start building impactful WhatsApp campaigns today.

Deliver conversations that convert — now with the power of WhatsApp + User.com.