Follow new updates and improvements to user.com.
November 28th, 2024
Improved
Fixed
Improvements:
Adding new options for the Access Levels - Mobile Wallets
Fixes:
Stopped returning the same value for the nps_rating
attribute from the Rate
pop-up
Optimizing time of returning products’ data with Product and Product event snippet tag (using cached segments instead of segment’s conditions)
Stopped returning incorrectly calculated delivered
messages statistics for SMS campaigns with percentage value above 100%
Stopped returning 204 error code for public API endpoint POST
/users/:id/remove_from_list/
when is properly executed (204 error code was always returned no matter what was the outcome of the request)
Bringing back already created description in the Update ticket
form (there was lack of description in the form)
November 20th, 2024
New
Improved
Fixed
New features:
Added new automation module
Deal created
allowing to trigger an automation while a new deal is created
(works only for deals with assigned Person)
Improvements:
Returning Pop-up statistics based on a selected date range
Allowing to print deal attributes values with the deal snippet tag even if the deal doesn't have value for one of the required attributes
Allowing to use date
method for datetime type deal's attributes in the deal snippet tag
Adding flexible value field size in Global Variables
Fixes:
Leaving the value of the order_products
attribute as the same as it was before a deal update
Returning 404 status when missing /
at the end of the specific public API endpoint
PUT /api/public/users/:id/
Allowing to trigger Bot message
automation module in the same automation path multiple times without any restrictions
Stopped redirecting to previous view without any notification in the email message Drag & drop editor while getting error during changes saving
Scrolling in Analytics|Dashboards view is no longer stopped when cursor is placed on widget
Bringing back possibility to remove a custom domain set for Knowledge Base
Stopped allowing to remove company employee without delete
Access level
Returning correct shown
and CTR
statistics in general view for Pop-up forms
Bringing back possibility to combine *
character with URL in Web Push prompt configurator to expend its scope
November 13th, 2024
New
Improved
Fixed
New features:
Right now it's possible to use Deals as Orders
New attribute order_products
is added for Deals which allows to save information about order in the format:
[{ "product_id" OR "product_custom_id": "value", "quantity": value, "value": value, "currency": "value" }]
It may be done with public API endpoints
POST /deals/
PATCH /deals/:id/
PUT /deals-by-id/:custom_id/
POST /deals/update_or_create/
The order_products
value can be returned then with public API or be shown in the Deal profile (if the attribute has a value)
and, what's the most important, information about order can be printed with the Deal snippet tag as well as the attributes' values of the products from the order, i.e.:
{% deals for_last_days=1 count=5 filter_by='created_at' order_by='created_at' order=1 as deal_list %}
{% for deal in deal_list %}
id: {{ deal.id }}
custom id: {{ deal.custom_id }}
name: {{ deal.name }}
value: {{ deal.value }}
value usd: {{ deal.value_usd }}
ca string: {{ deal.ca_string }}
custom int: {{ deal.custom_int }}
{% for order in deal.order_products %}
name: {{ order.product.name }}
description: {{ order.product.description }}
custom id: {{ order.product.custom_id }}
product url: {{ order.product.product_url }}
image url: {{ order.product.image_url }}
special price: {{ order.product.special_price }}
target group: {{ order.product.target_group }}
brand name: {{ order.product.brand_name }}
city: {{ order.product.city }}
country: {{ order.product.country }}
order_quantity: {{ order.quantity }}
order_currency: {{ order.currency }}
order_value: {{ order.value }}
{% endfor %}
{% endfor %}
Added new automation trigger Mobile card status changed
that triggers your automation when the status of a selected card changes
Improvements:
Added Mobile Wallets to personalization options
Added possibility to empty fixed choice field if once selected
Showing a toast message with information that the automation module needs to be set after copying a brick
Fixes:
Stopped showing error message while scheduling simple email campaign which did not allowed to finish campaign configuration
Stopped allowing for execution of deletion on the same media file multiple times which could lead to corrupted file quota calculation.
Bringing back possibility to update fixed choice attribute with a multiple choices by Zapier integration
Displaying SMS content on user timeline in designated field regardless of contend length
November 7th, 2024
New features:
Added new endpoints that allows to:
start Product Feed synchronization
POST/api/public/products/feed_synchronization/:id/
get all the model's attributes
GET /api/public/all-attributes/:model/
with options for the model:
user
product
company
deal
activity
ticket
Improvements:
Added XLSX as acceptable file extension in importers
Handling automatic email clicks - each of the Send an email campaign
automation module’s output can’t be triggered multiple times
Fixes:
Properly executing new integrations of user.com chat with facebook messenger
Stopped logging out on mobile application when IP address is changed
Properly uploading image files for chat widget configuration
Correctly displaying statistics data on widget in Landing Page detail view
Showing all data on email monitoring widget in Analytics section regardless chosen date range (for days in past
date range above 14 days data might have been missing)
Allowing to schedule email campaign in different time zone than agent web browser time zone
Assigning a new name when creating a copy of the Data Collector is now properly supported
October 30th, 2024
Improved
Fixed
Improvements:
Automatically selecting resolution for email monitoring widget in Analytics
Added possibility to disable/enable User Guard for mobile applications
Added grouping and close button to top messages
Speed up the training process of recommendation model
Showing confirmation form on changing the deal stage from people/company detail view
Fixes:
Allowing to use more file extensions in allowed file types
Stopped sending email notification about unread chat messages right after message delivery
Stopped requiring to choose category while creating article
Stopped showing error message while not selecting any person/company in deal detail view
Stopped returning duplicates in the Participants selector in Activity create/update form
Stopped returning option without a name in a fixed choice attribute selector when None or non-existing option is sent
October 22nd, 2024
Improved
Fixed
Improvements:
Supporting timedelta_days
operator for variables other than ,,receiver” for snippet tags.
Adding email column and search bar in email campaign views (unsubscribed users, email openings, link clicks)
Changing personalization settings to be per agent
Reseting pagination while sorting list
Removal of the "Not used" Tags' category
Fixes:
Showing webpush consent properly on Safari browser
Displaying lists in articles’ publish mode the same way as in draft mode
Stopped showing unparametrized boolean attributes in the sections as ,,false” (now it is shown as ,,-”)
Stopped showing empty categories in article creator
October 11th, 2024
New
Improved
Fixed
New features:
Mandatory fields for deals option in App Settings>CRM that allows to choose which attributes are required during deal creation
New possibilities for exporting data with public API
Adding count_from
and count_to
parameters for multiple endpoints
GET /users/:id/events/
GET /users-by-id/:custom_id/events/
GET /users/:id/events/:event_id/
GET /users-by-id/:custom_id/events/:event_id/
GET /deals/:id/stage-changes/
GET /deals-by-id/:custom_id/stage-changes/
Adding two new endpoints:
GET /deal-segments/
GET /deal-segments/:id/deals/
Adding automation trigger for mobile push campaign:
Improvements:
Adding search tool in segments view
Improved loading time of the deals' kanban view
Fixes:
Displaying correct segment’s name for widgets in Analytics section
Stopped creating new deal while editing existing deal on timeline
Properly displaying tooltip’s data on widgets in Analytics section
Properly formatting lists in KnowledgeBase
Returning proper information about product feed failure
October 2nd, 2024
New features:
New possibilities for exporting data with public API
POST /api/public/exports/
Events
Deals stage changes
Updates for the Aggregators
Extending Data sources with new models
Product event
Users
Adding new Measure types for all the new and already existed Data sources
Average
Median
and Count
/Sum
if a specific Data source didn't have it
Adding new Target to the Deals
Data source
Each user
Improvements:
Changed the default empty value in the API call module (Automations)
Enhanced visibility access level toggle logic
Fixes:
Properly paginating mobile wallets and landing pages views
Properly displaying line brakes in chat messages
Allowing to regenerate timelines for Product events
Stopped calculating aggregators with data from one day more than selected date range
Properly displaying SMS campaign statistics regarding selected time range
Translating warning messages in embedded forms
September 24th, 2024
Improvements:
Added web push preview in campaign summary
Enhanced settings for the Event retention
Automatically adjusting size of send code automation’s input field
Added a button for creating deal directly in stage
Adding Choose language
selector in the Insert article link
Fixes:
Allowing to save product event trigger automation module without selected specific product
Updating the headers of the Email campaigns summary statistics
Show valid timestamp of the Embedded form interactions in the logs
Stopped to sending UE.pageHit() method with the event used in the previous /user-chatping/
requests
Properly displaying chat widget on Safari browser
Stopped mixing input attributes for the Embedded forms
Showing real statistics of coupon import from the promotion used in the active automation
September 19th, 2024
Improvements:
Copying HTML blocks
Showing web push content on recipient timeline
Truncating agent’s name in dropdown filters for activity
Setting tags and lists for entire csv import via API
Assigning an agent to the company via API
Changing userAgent header to user.com
in Product Feed synchronization - to enable easy differentiation of incoming requests
Adding public API endpoints for landing pages
Get list of all Landing Pages
GET /api/public/landing-page/
Get a specific Landing Page details
GET /api/public/landing-page/:id/
Fixes:
Possibility to uncheck previously selected recipients in the draft Mobile Push Campaign
Stopped showing warning message when opening message code editor if message was not created by drag & drop editor
Hiding Send a message
option for client user list in campaign recipients
Showing correct data for multiselect in dashboards widget comparison
Stopped duplicating name in fixed choice editor for tickets
Properly displaying all activities when filtering by status
Unifying fonts for Knowledge Base editor and release
Stopped setting active status on Email Campaign after unarchive
Restoring failure reasons for Mobile Push campaign logs