Ability to add Knowledge Base articles to ticket replies

We can add this in chats, but not tickets. A lot of our incoming tickets are repetitive and we would love to be able to easily attach the relevant Knowledge Base article easily in the response, rather than have to write it out each time.

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Upvoters
Status

Postponed

Board

🧩 Feature Request

Date

Almost 4 years ago

Author

Daisy Meakin

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