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Changelog

Follow new updates and improvements to user.com.

20.04.2026

New Features

New interface languages: Italian, Spanish, German

The platform is now available in three new languages. Change the language in your account settings (Team member settings → Language).

One-click campaign editing

Clicking a campaign name in draft mode opens it directly for editing. Applies to all types: email, SMS, WhatsApp, Web Push, Mobile Push, In-App, Wallet.

Automatic message naming

Messages in campaigns (email, SMS, push) automatically take the campaign name when created or copied.

Improvements

Campaigns — Description moved to the right place

The campaign description field is now in the rename window (next to the Name field), instead of a separate change type window.

Speed & Performance

Faster loading of segment lists

Contacts and the email campaign editor now load segment lists much faster thanks to pagination. Most noticeable with large databases.

Email creator - Instant opening

The email editor now opens immediately, without waiting for all data to load.

Filters - Smooth operation with large lists

Selectors in filters (e.g., companies, segments) operate more smoothly with a large number of records.

Bug Fixes

  • Data Calculated attribute results were not displaying in the interface even though the backend returned the data. Fixed.

  • Attributes After searching for company, product, or deal attributes, the Edit/Delete options became unavailable. Fixed. Attribute descriptions appear again on hover.

  • Email campaigns Unable to select the recipient type in the Recipients step. Clicking the month and year in the date picker didn't work. Both bugs fixed.

  • Web Push campaigns The error message for an invalid message URL is now more precise (informs about the missing https://).

  • Deal Forms The "required field" validation didn't disappear after selecting a valid value. Fixed.

  • Loyalty Acquiring points Updating a rule associated with a loyalty tier resulted in an error. Fixed.

  • Website Events Tracker Missing Update button for existing trackers. Fixed.

  • Pop-ups The "New pop-up" button in the Statistics tab didn't open templates. Fixed. The ability to rename has been restored in the pop-up code editor.

  • Chat widget Closing widget settings redirected incorrectly in the navigation. Fixed.

  • Tickets The deals list did not display in the ticket profile view, although it was visible in the forms. Fixed.

  • Automations Standardized naming: "Snippet tags" → "Dynamic content" across all modules.

  • Account settings Saving a new interface language no longer prompts for confirmation when closing the window (false "are you sure you want to leave?" message). Fixed.

Have questions about any of the changes? Contact our support team.

NewImprovedFixed

Weekly Deploy 30.07.2025

Improvements:

  • Handling snippet tags in the header input of the API call automation module

  • Add system events for SMS clicks

  • Stopped creating a page visit entry on the timeline if the visit is related to a form embedded on the visited page

  • Implemented password hiding for all SMS integrations in their settings

Fixes:

  • Displaying Key statistics based on selected daterange (Embedded forms)

  • Changing warning text in the Send a test email form to matching the current way of working

  • Maintain the same filtered activities and filtering conditions even after updating an activity

  • Allowing to import the same event type with the same datetime (Events importer)

  • Updated WhatsApp integration to handle media uploads in WhatsApp templates again

Weekly Deploy 18.06.2025

New features:

  • Added assignment options to the Create an activity automation module, allowing you to:

    • assign an activity to the last updated deal

    • assign an agent to the activity based on the last updated deal

Fixes:

  • Enabled reconnecting and removing Google and Outlook calendar accounts

  • Stopped treating all conversation actions (e.g., opening/closing or assigning) as user messages in the Answer condition automation module

  • Displaying the correct Finished at value on every stage of CSV import

  • Fixed the issue preventing the Update Activity form from opening in mobile web browsers

  • Allowed setting a custom string attribute value as None when a space is provided as the attribute’s value (CSV imports)

Earlier updates