There is a lack of the separate view for Default Replies. The table with the name + content + (if possible the count for the usage) + date created/updated
The current window is quite small and it's not possible to learn about the default replies your team has or keep the information up-to-date.
For new team members is hard to learn from this section and then use it during the chat shifts.
So, this kind of "library" will be super helpful.
