Hey there! My feature request is to analyze an agent's median average response time during their working hours. That would be great.
There is analytics of average first response time, but it is not collected during business hours, but during all time, which is not very convenient for us.
Please authenticate to join the conversation.
In Review
𧩠Feature Request
About 1 year ago
Alyona Ganzha
Get notified by email when there are changes.
In Review
𧩠Feature Request
About 1 year ago
Alyona Ganzha
Get notified by email when there are changes.