Start a conversation with only the bot

Basically we need an option to start new conversations with a Bot, as Intercom has available since years ago. So it's basically like the typical call-center "Interactive voice response" but through the chat. This way you can close many cases even without human interaction, and you only has human interaction if the bot doesn't resolve the issue. The feature is depicted here: https://docs.google.com/presentation/d/1PQ_NYz8Uszv_cSCfAMjsZdXQslG12BMN8-CIIDwGbDM/edit#slide=id.p and I asked for this feature in 22/04/2021 for the first time to your team... and this is a response of one of your support people: "They are planning to add the system event from "start a new conversation" as well ;)".

I think that one of the most important benefits of using a chat automation is to cut down the human support as much as we can (while the bot can resolve the basic issues by itself), but without this option we cannot do that.